Check In & Check Out


CHECK-IN time is between 3:00pm - 8:00pm
A dedicated PVPRV concierge will meet you at the property (out front of the building or in the lobby) approximately 1 hour after your plane has landed or at a pre-arranged time that you arrange with the concierge prior to arrival.  Our concierge is not the front desk security or receptionist of the property, they are a PVRPV concierge wearing a PVRPV uniform and ID.

If for some reason your flight is late or your immigration clearance takes longer than usual please call / text message / WhatsApp message as at +52 322 779 9353.

For this reason, we request your flight information. We use to be able to check your flight status / information to monitor your check in time.


CHECK-OUT time is between 8:00 am - 11:00am

A concierge will arrive at your condo / vacation rental property at a prearranged time to review your stay, inspect the unit, take note of any damages or deficiencies and to collect the keys. To alter your check out time please contact the concierge at least 24 hours prior to your departure at:

Late Check-Out or Early Check-In Requests

Early Check-ins and Late Check-outs are subject to availability. While we do our best to accommodate these requests, we are not always able to grant them. Due to the check-in / check-out of another guest and maid service – sanitation between guests we may not be able to honor your request. In the event we cannot accommodate your request, we can hold your luggage at our office until your unit is ready for you to check in or upon departure until closer to your departure or flight time.

If you require early CHECK IN or late CHECK OUT please contact your PVRPV concierge at 24 hours in advance at:

PLEASE NOTE: if you require a CHECK-IN or CHECK-OUT time outside our regular check in / check out times and schedule, there will be an additional charge of $25.00USD (500pesos) (tax included) which must be paid in cash, and collected by the concierge. This applies to all check-outs earlier than 7:59am or check-ins later than 8:01pm. To avoid these fee’s, when booking your flight or when considering flight times, please keep this in mind.

Remember that Puerto Vallarta is located in Central Time zone (same as Mexico City, GMT-6)

Guest Keys

You will be issued 1 set of keys for each person noted on the Booking Confirmation. Keys must be returned in the same condition as received at the time of CHECK OUT.

PLEASE NOTE: Should you lose a set of keys the cost is $50USD (1000pesos) for each lost -unreturned or damaged key or set of keys. Please have this fee prepared to be collected by the concierge at the time of check-out. This Fee is NOT covered by the guest damage insurance.

Guest Restrictions at Check-in

The number of persons stipulated on the guest’s Booking and the confirmation email is the maximum number of people allowed to stay at the vacation property. If more guests arrive to stay / occupy than stated on the Booking Confirmation, they may be denied occupancy. In the event they are permitted to check-in an extra charge will be applied depending on the condo and/or building rules and regulations.