Cancellation Policy

Refunds, Modifications and Changes

PVRPV has a firm CANCELLATION POLICY for all guests. We make every effort to work with our clients when a cancellation occurs as we understand situations happen. However, our policies are designed with, and approved by our property owners. Please review our cancellation policies in their entirety and if you have any questions please contact us.

Short Term Stays
(For stays less than 30 nights)

60 Day Cancellation Policy

- 80% Refund* of the deposit amount of the booking, if you cancel (in writing) 60 days or greater prior to the original check-in date

- No Refunds if you cancel less than 60 days prior to the original check-in date

If you find it necessary to cancel your booking you must provide a written notice 60 days prior to your check in date. If this condition is met, 80% of your deposit amount will be refunded. The other 20% of the deposit amount is a non-refundable administration fee.

Long Term Stays & Holiday Bookings
(For stays 30 nights or greater OR that include Christmas and/or New Years)

90 Day Cancellation Policy

- 80% Refund* of the total amount of the booking, if you cancel (in writing) 90 days or greater prior to check-in

- No Refunds if you cancel less than 90 days prior to check-in

If you find it necessary to cancel your long term stay, you must provide a written notice 90 days prior to your check in date. A 20% penalty/administration fee of the total amount of your booking/long term stay will apply and will be deducted from the amount of your refund.

Villa Bookings

The Policies above will apply. However, for Villa bookings made during the holiday period (December 20th to January 3rd of each year) a cancellation will only be accepted if you provide a written notice 90 days prior to your occupancy date. If this condition is met the same reimbursement structure as listed above will apply, otherwise you will forfeit the full amount of the deposit.

PLEASE NOTE: That every property including villas may also have their own policies regarding cancellations. Individual "Property Policies" specific to your specific vacation rental unit can be found on the individual property’s page on PVRPV.com under “Policy”. 

PLEASE NOTE:PVRPV is a Mexican based company dealing in the legal Mexican currency, the “Mexican Peso”. Referred to as MXN. As a courtesy to our guests, rental rates are published in USD but funds and transactions are completed in MXN. Therefore refunds will be based the exchange rate from MXN to the currency of your bank and based on the original transaction exchange rate. This also may be subject to your banks exchange & handling of funds fees.

This cancellation policy has been established as property owners are paid a portion of the initial deposit once the booking deposit has been cleared. This is done in order to secure the property for the requested time period. 

Unfortunately, there is a growing trend amongst renters who reserve multiple vacation properties for the same vacation time period while looking for the best property option. This in turn causes unnecessary administrative expenses and places properties on hold or unrentable to other guests for prolong periods of time. In turn, this may leave the vacation rental property left vacant due to a shortage of time to find another interested rental party.

Therefore before booking any property please make sure that you are certain of the property in question and the time period you wish to reserve/book. In addition, be sure that you have read the "Property Policies" of the actual individual vacation rental property.

When you make a booking with PVRPV and the booking has been confirmed and the deposit has been cleared, a full refund is never issued when a cancellation is requested.

Additionally there will be no refunds for cancellations due to any natural disaster such as acts of god, pandemics, medical conditions, airline cancellations, earthquakes, hurricanes, flooding, weather related situations, mechanical failures, or any other non-controllable situations such as but not limited to construction within the building or area, unusual noise and/or other disturbances.

PLEASE PURCHASE TRAVEL INSURANCE

COVID19 - Policies

Puerto Vallarta is open and welcome to receive guests under the visitor and tourism guidelines as approved by the Governor of the state of Jalisco. Although your local or federal government may not recommend travel to Mexico at this time, no North American countries are under a prohibition on travel or forbidden to travel at this time. However. you may have specific guidelines from your country when you travel. (ie, masks, mandatory quarantines etc).

There is no exceptions to our regular polices for COVID19. Please refer to the polices listed above. In the event you are unable to fly due to contacting COVID19, we are not able to offer date changes or refunds. As always, we strongly suggest purchasing travel insurance.

Modifications & Date Changes

Book with confidence, if you find it necessary to modify your booking or your travel plans change, we’ve got your back. You can modify your short term vacation rental booking dates 60 days (or greater) prior to your check-in date or your long term stay with 90 days (or greater).


In the event we can grant a change to a reservation, the following will apply:

Short Term Stays

(For stays less than 30 nights)

60 Days Prior to Arrival

• Modify your booking dates with 60 days (or greater) prior to arrival
• Subject to availability & rate increases
• A one-time date change is subject to property owner approval
• Should your date changes fall in lower rate season, no refunds will be issued.
• Date change fee will apply (ask for details)
• No Further Changes, No Refunds, No credits, No date changes.

Book with confidence, if you find it necessary to modify your booking or your travel plans change, we’ve got your back. You can modify your booking dates 60 days (or greater) prior to your check-in date.

Long Term Stays & Holiday Bookings

(For stays 30 nights or greater OR that include Christmas and/or New Years)

90 Day Prior to Arrival


• Modify your booking dates with 90 days (or greater) prior to arrival
• Subject to availability & rate increases
• A one-time date change is subject to property owner approval
• Should your date changes fall in lower rate season, no refunds will be issued.
• Date change fee will apply (ask for details)
• No Further Changes, No Refunds, No credits, No date changes.

Policy for Altered Bookings, Revised Bookings or Date Changes;

• 100% Prepayment for the entire booking is required to alter dates or bookings.
•  No Cancellations- If a booking is cancelled, 100% prepayment amount is forfeited.
•  No Further Changes - Bookings cannot be transferred to another date or property.
•  No Refunds No Credits No Cash Value
•  Altered bookings will be subject to rate increases based on revised dates.

Property Changes & Modifications

In the event you are granted to switch from one vacation rental property to another, a 20% administration fee will be deducted from the transferred funds and 80% of your original booking or deposit amount will be applied to your new vacation rental property. All changes are non-refundable, non-changeable and will not be granted any further alterations or modifications. ALL property changes must adhere to the cancellation policy timelines; 60 Days prior to check-in for short term stays and 90 days prior to arrival for long term stays

Construction & Growth in Puerto Vallarta

Neither PVRPV or property owners or their representatives shall under no circumstance be held responsible for any disturbance, construction noise, dust/debris or inconvenience the guest may experience while occupying the vacation property. Whether this caused by the actions of the neighboring buildings, units within the same complex, construction, renovations, mandatory repairs, public service workers or unforeseen circumstances in the surrounding area, NO refunds, reimbursements, discounts or future credits can be issued. This would also include and is not limited to the closure of condo common areas for upgrades and / or repairs. These situations are completely beyond our control and are the result of robust and growing communities.

Due to the continued and constant investment, growth, upgrades and renovations in Puerto Vallarta, from time to time there may be a minor interruption of public services including hydro, water or sewer or the lack thereof. Although this is not a common problem in PV, it can happen.