Loma Del Mar - Condo Contento

Arthur, NJ, USA

Respuesta de PVRPV

Thanks for taking the time to complete the survey for your stay at Loma Del Mar - Condo Contento We will share your comments with the staff involved in your vacation and the owner and their property manager. We look forward in seeing you again soon in Puerto Vallarta. Let us help you Buy, Rent and Maintain your next vacation property. We are Puerto Vallarta.

Gracias por tomarse el tiempo de llenar esta encuesta sobre tu estadía en Loma Del Mar - Condo Contento. Compartiremos sus comentarios con el personal involucrado en sus vacaciones, propietario y administrador de la propiedad. Esperamos verlo nuevamente en Puerto Vallarta pronto. Permítanos ayudarlo a Comprar, Renta y Mantener su próxima propiedad vacacional. Nosotros somos Puerto Vallarta.

Richard, CA, USA

Comments, Praise or Recommendations for the PVRPV Team:
Tonia was very attentive to the main issue we had. The construction in the unit above us was so unbearable that we had to schedule day trips to avoid being there during the day. Tonia offered to relocate us, which we really appreciated. We declined since we had one day left and we were scheduled to be gone.

The owners should not be renting this condo out until construction in the unit above is completed.

There is an issue with the hot water in the shower. It would work intermittently.

The unit was very clean and had all the essentials we needed. Everything was as described and we enjoyed the property.

Respuesta de PVRPV

Thanks for taking the time to complete the survey for your stay at Condo Contento. Thank you very much for your feedback, we will report the issues to the administrators and maintenance guys, and we will share your comments with Tania. We will share your comments with the staff involved in your vacation and the owner and their property manager. We look forward in seeing you again soon in Puerto Vallarta. Let us help you Buy, Rent and Maintain your next vacation property. We are Puerto Vallarta.

Gracias por tomarse el tiempo de llenar esta encuesta sobre tu estadía en Condo Contento. Muchas gracias por sus comentarios, informaremos los problemas a los administradores y al personal de mantenimiento, y compartiremos sus comentarios con Tania. Compartiremos sus comentarios con el personal involucrado en sus vacaciones, propietario y administrador de la propiedad. Esperamos verlo nuevamente en Puerto Vallarta pronto. Permítanos ayudarlo a Comprar, Renta y Mantener su próxima propiedad vacacional. Nosotros somos Puerto Vallarta.

Andre, Ontario, CAN

Comments, Praise or Recommendations for the PVRPV Team:
Overall Condo Contento met our needs. The unit is well equiped and the terrace with BBQ was nice to have and use. Hot water was a challenge - it takes a long time for the on-demand system to supply water to the shower. Lighting in most rooms and especially the bathroom could be improved.

PVRPV staff were quick to respond to issues reported to the office including empty propane for the BBQ and out lightbulbs.

En general, Condo Contento satisfizo nuestras necesidades. La unidad está bien equipada y la terraza con barbacoa fue agradable tener y usar. El agua caliente era un desafío: el sistema a demanda tarda mucho tiempo en suministrar agua a la ducha. La iluminación en la mayoría de las habitaciones y especialmente en el baño podría mejorarse. El personal de PVRPV respondió rápidamente a los problemas informados a la oficina, incluido el propano vacío para la barbacoa y las bombillas.

Respuesta de PVRPV

Thanks for taking the time to complete the survey for your stay at Condo Contento. We will share your comments with the staff involved in your vacation and the owner and their property manager. We look forward in seeing you again soon in Puerto Vallarta. Let us help you Buy, Rent and Maintain your next vacation property. We are Puerto Vallarta.

Gracias por tomarse el tiempo de llenar esta encuesta sobre tu estadía en Condo Contento. Compartiremos sus comentarios con el personal involucrado en sus vacaciones, propietario y administrador de la propiedad. Esperamos verlo nuevamente en Puerto Vallarta pronto. Permítanos ayudarlo a Comprar, Renta y Mantener su próxima propiedad vacacional. Nosotros somos Puerto Vallarta.

Angela , ON, CAN

Comments, Praise or Recommendations for the PVRPV Team:
I cannot say enough good things about this unit. Even while the swimming pool was off limits due to repairs, we had a fabulous time. Everything was top notch. I love Vallarta and the people. From the restaurants (Que Pasa had a fabulous live band and good food) to our time on the beach in front of Swell Beach Bar, it was lovely.

No puedo decir lo suficiente sobre esta unidad. Incluso mientras la piscina estaba fuera de los límites debido a reparaciones, tuvimos un tiempo fabuloso. Todo fue de primera categoría. Amo a Vallarta y la gente. Desde los restaurantes (Que Pasa tenía una fabulosa banda en vivo y buena comida) hasta nuestra estadía en la playa frente al Swell Beach Bar, fue encantador.

Respuesta de PVRPV

Thanks for taking the time to complete the survey for your stay at Condo Contento. We will share your comments with the staff involved in your vacation and the owner and their property manager. We look forward in seeing you again soon in Puerto Vallarta. Your Vacation Experts.

Gracias por tomarte el tiempo de completar la encuesta de tu estadía en Condo Contento. Compartiremos tus comentarios con el personal que te atendió durante tus vacaciones, así como al dueño y el administrador de la propiedad. Esperamos verte de nuevo muy pronto en Puerto Vallarta. PVRPV “Your Vacation Experts!”

Daniel, Quebec, CAN

Comments, Praise or Recommendations for the PVRPV Team:
Two comments:
1. Once again, we were very pleased with the service provided by PVRPV. Our questions and concerns were addressed promptly, everyone was knowledgeable and courteous. One example of your good service: For our departure the concierge said she would be there at 10 a.m. and she arrived at 10 a.m. on the dot. This kind of thing is much appreciated. A shout-out also to Annuar. It was a real pleasure to deal with him. We felt he was someone we could trust and rely on.
2. As you may know, we will not be renting through PVRPV when we come back in 2020. I want to draw this to your attention because I think there is a gap in the market that is not being addressed. We started out by coming to PV for 2 weeks or so; however, now that we are retired our visits last longer - two months next year. Your service seems more oriented toward short-term stays. Might you not have a section on your website for people looking for longer-term rentals? Yes, we can type a two-month span into the website as it exists, but that's not my point; my point is that you might consider trying to match long-term renters with owners seeking long-term clients. Our ideal would be to find a place we can come back to year after year, for two and perhaps even three months. There seems to be no way on your website to separate out short-term from long-term. As people who have rented out vacation property in Canada, we know that as owners we would have appreciated regular, long-term clients. We saw first-hand how having lots of people rotate through a vacation rental unit contributes to wear and tear. Could you not offer a service for people looking for long-term rentals? I think you would find owners who'd be willing, and clients as well.
We do find that prices in PV are rising, and while we liked Condo Contento, we were not prepared to deal with a steep increase in price by the owner. That and the fact that she refuses to rent for more than one month at at time led us to look elsewhere. We would have liked to continue to deal with PVRPV (perhaps we will again) but we could find nothing in your offerings (in our price range) that met our criteria.
I'd be very pleased to chat or correspond if you want me to expand on this. Many thanks and all the best.
Daniel Drolet

Dos comentarios: 1. Una vez más, nos sentimos muy satisfechos con el servicio proporcionado por PVRPV. Nuestras preguntas y preocupaciones fueron atendidas rápidamente, todos fueron informados y corteses. Un ejemplo de su buen servicio: para nuestra partida, el conserje dijo que estaría allí a las 10 a.m. y que llegó a las 10 a.m. en punto. Este tipo de cosas es muy apreciado. Un grito también a Annuar. Fue un verdadero placer tratar con él. Sentimos que era alguien en quien podríamos confiar y en quien confiar. 2. Como sabrá, no volveremos a alquilar a través de PVRPV cuando regresemos en 2020. Quiero llamarle la atención porque creo que hay una brecha en el mercado que no se está abordando. Empezamos viniendo a PV durante 2 semanas más o menos; sin embargo, ahora que estamos retirados, nuestras visitas duran más: dos meses el año próximo. Su servicio parece más orientado a estancias de corta duración. ¿No podría tener una sección en su sitio web para las personas que buscan alquileres a largo plazo? Sí, podemos escribir un período de dos meses en el sitio web tal como existe, pero ese no es mi punto; mi punto es que podría considerar tratar de igualar a los inquilinos a largo plazo con los propietarios que buscan clientes a largo plazo. Nuestro ideal sería encontrar un lugar al que podamos volver, año tras año, durante dos o incluso tres meses. Parece que no hay forma en su sitio web de separar a corto plazo de largo plazo. Como personas que han alquilado propiedades de vacaciones en Canadá, sabemos que como propietarios habríamos apreciado a nuestros clientes habituales a largo plazo. Vimos de primera mano cómo tener un montón de personas rotando a través de una unidad de alquiler de vacaciones contribuye al desgaste. ¿No podría ofrecer un servicio para personas que buscan alquileres a largo plazo? Creo que encontrarías dueños que estuvieran dispuestos, y clientes también. Encontramos que los precios en PV están aumentando, y si bien nos gustó Condo Contento, no estábamos preparados para lidiar con un gran aumento en el precio por parte del propietario. Eso y el hecho de que ella se niegue a alquilar por más de un mes en ese momento nos llevó a buscar en otra parte. Nos hubiera gustado seguir tratando con PVRPV (quizás lo haremos de nuevo) pero no pudimos encontrar nada en sus ofertas (en nuestro rango de precios) que cumpliera con nuestros criterios. Estaré encantado de chatear o comunicarme si desea que me extienda sobre esto. Muchas gracias y todo lo mejor. Daniel Drolet

Respuesta de PVRPV

Thanks for taking the time to complete the survey for your stay at Condo Contento. We will share your comments with the staff involved in your vacation and the owner and their property manager. We appreciate all your kind words for our staff. We do have listings that rent longer then 1 month, but this particular owner is not interested in paying commission for more time. We are sorry we are losing you as a client, and hope to be able to help you again in the future. We look forward in seeing you again soon in Puerto Vallarta. Your Vacation Experts.

Gracias por tomarse el tiempo para completar la encuesta para su estadía en Condo Contento. Compartiremos sus comentarios con el personal involucrado en sus vacaciones y con el propietario y el administrador de su propiedad. Apreciamos todas sus amables palabras para nuestro personal. Tenemos listados que se alquilan por más de 1 mes, pero este propietario en particular no está interesado en pagar comisiones por más tiempo. Lamentamos haberlo perdido como cliente y esperamos poder ayudarlo nuevamente en el futuro. Esperamos verte pronto en Puerto Vallarta. Your Vacation Experts.

Randy L , Michigan, USA

Comments, Praise or Recommendations for the PVRPV Team:
There were two people I dealt with during my stay. Angel, met me upon arrival and departure. Both times he seemed like he was in a hurry and didn't spend much time with me. When I arrived there was an issue with how to operate the TV and DVR. He didn't know how to operate the DVR and told me he would send someone out to help me, he did not! I had to call for assistance. When I checked out he basically took the keys and then left. I remember last year the person stayed until I left. He even helped me with my luggage and called a taxi for me. That was not the case this year. Which brings me to my second contact. The person they sent out to help me with the TV - DVR was Jonathan. He was great and went out of his way to get everything working properly. He needed a second cable he didn't have. He showed up the next day with the cable and was sure I knew how to operate all the equipment properly. Very satisfied with the service he provided. The maid "Gabby" was great and did an excellent job!
Hubo dos personas con las que tuve trato durante mi estadía. Angel, me conociste a la llegada y a la partida. En ambas ocasiones parecía que tenía prisa y no pasaba mucho tiempo conmigo. Cuando llegué, hubo un problema con la forma de operar el televisor y la DVR. Él no sabía cómo operar el DVR y me dijo que enviaría a alguien para que me ayudara, ¡no lo hizo! Tuve que llamar para pedir ayuda. Cuando salí, básicamente tomó las llaves y luego se fue. Recuerdo que el año pasado la persona se quedó hasta que me fui. Incluso me ayudó con mi equipaje y llamó un taxi para mí. Ese no fue el caso este año. Lo que me lleva a mi segundo contacto. La persona que enviaron para ayudarme con el televisor - DVR era Jonathan. Él fue genial y se desvió de su camino para que todo funcionara correctamente. Necesitaba un segundo cable que no tenía. Él apareció al día siguiente con el cable y estaba seguro de que sabía cómo operar todo el equipo correctamente. Muy satisfecho con el servicio que brindó. La camarera "Gabby" fue genial e hizo un excelente trabajo!

Respuesta de PVRPV

Thanks for taking the time to complete the survey for your stay at Condo Loma del Mar A12. We will share your comments with the staff involved in your vacation and the owner and their property manager. We look forward in seeing you again soon in Puerto Vallarta. Your Vacation Experts.

Gracias por tomarte el tiempo de completar la encuesta de tu estadía en Condo Loma del Mar A12. Compartiremos tus comentarios con el personal que te atendió durante tus vacaciones, así como al dueño y el administrador de la propiedad. Esperamos verte de nuevo muy pronto en Puerto Vallarta. PVRPV “Your Vacation Experts!”

Daniel , Ontario, CAN

Comments, Praise or Recommendations for the PVRPV Team:
I would like to draw particular attention to the good job done by Annuar. From the moment he took over our file following Arturo's departure to the moment of our departure, he was efficient, prompt and courteous. He answered emails quickly, and was able to resolve any matters that arose. We felt we were in good hands with him. I also want to say that as renters, we also felt that PVRPV did a good job. For example when there were issues with the toilet in our unit, PVRPV resolved the problems quickly. Your quick and efficient response was much appreciated.

Respuesta de PVRPV

Thanks for taking the time to complete the survey for your stay at Condo Loma Del Mar A12. We will share your comments with the staff involved in your vacation and the owner and their property manager. We look forward in seeing you again soon in Puerto Vallarta. Your Vacation Experts.

Mark , British Columbia, CAN

Comments, Praise or Recommendations for the PVRPV Team:
From my arrival on Saturday until late Monday afternoon the electrical power to this unit was either off completely or on for short periods before it went off again. The PVRPV concierge that gave me the keys was aware of the electrical issue. When it was still happening on Monday I called the office and reported it again,but did not hear back from anyone advising on what was being done. The pool at this condo is in need of some maintenance. Lots of tiles from the floor area are missing and there was always lots of debris, mostly Styrofoam. floating on the surface.

Respuesta de PVRPV

Thanks for taking the time to complete the survey for your stay at Condo Loma del Mar A12. We will share your comments with the staff involved in your vacation and the owner and their property manager. We will have our Supervisor of Property Management investigate and get back to you. We look forward in seeing you again soon in Puerto Vallarta. Your Vacation Experts PVRPV TEAM

Jose Antonio, Texas, USA

Comments, Praise or Recommendations for the PVRPV Team:
The only issue we experienced was the condo not being ready upon arrival. The previous guest was still there and so was the cleaning lady. We solved that problem by taking off to the beach and letting Gaby finish her cleaning in peace. Additionally, a pipe burst and we were without water until 11 pm. But they are both minor issues as your staff always goes out of their way to provide the best service possible. The condo was perfectly located and we enjoyed the privacy of the patio very much!

Thank you Tim, Mich, and Angel for all you do to make our stays so great!

Angel provided us with the contact to Pegaso Tours ( I had been looking for them forever) and we took a beautiful Sail cruise to the Marietas.

Tony

Respuesta de PVRPV

Thanks for taking the time to complete the survey for your stay at Condo Loma del Mar A12. We will share your comments with the staff involved in your vacation and the owner and their property manager. We look forward in seeing you again soon in Puerto Vallarta. PVRPV TEAM

Leonel, , MEX

Comments, Praise or Recommendations for the PVRPV Team:
Everything was ok. Really everybody into PVRPV was so helpful with us. Thanks a lot for received us.

Respuesta de PVRPV

Thanks for taking the time to complete the survey for your stay at Condo Loma del Mar A12. We will share your comments with the staff involved in your vacation and the owner and their property manager. We look forward in seeing you again soon in Puerto Vallarta

Thomas, Virginia, USA

Comments, Praise or Recommendations for the PVRPV Team:
The staff at the complex was very helpful and friendly. The maid service was excellent. The condo was very nice and a good value. Angel was very helpful and went out of his way to assist me as my flight was late.

Respuesta de PVRPV

Thanks for taking the time to complete the survey for your stay at Condo Loma del Mar A12. We will share your comments with the staff involved in your vacation and the owner and their property manager. We look forward in seeing you again soon in Puerto Vallarta. PVRPV TEAM

Buddie, Louisiana, USA

Comments, Praise or Recommendations for the PVRPV Team:
The only real problem we had with the unit was the ants and some type of flying bug in the bathroom - if you laid anything down on the counter, i.e. comb, brush, toothbrush, etc., they were covered in ants - they were all over the walls as well. The little fly-type insects were a real pest in the bathroom, even in the shower - I was constantly killing them and then wiping them up as the ants immediately attacked them if you didn\'t - never saw any of these issues in the kitchen. Overall the place was nice & roomy. Only other drawback was the walk down to Olas Altas - from the photo shown about the condo it appeared that it was just a flat walk down the block - very deceiving - we would walk down in the mornings but in the afternoon when hot or carrying a bunch of things we would have to take a taxi back up the hill - not for older people so please warn them.

Respuesta de PVRPV

Thanks for taking the time to complete the survey for your stay at Condo Loma del Mar A12. We will share your comments with the staff involved in your vacation and the owner and their property manager. We will have our staff have the unit fumigated right away. In future call the office and we can have it easily resolved during your vacation. We look forward in seeing you again soon in Puerto Vallarta. PVRPV TEAM

Jean-Eudes , Quebec, CAN

Comments, Praise or Recommendations for the PVRPV Team:
We have been very happy with the PVRPV services we received and Lina was very helpful to us due to the language barrier. The condo was fabulous and we hope that we will be able to use your services in the future and again, a big thanks to Lina Longpré

Nous avons été très content des services de PVRPV et Lina à été très aidante à cause de la langue . Le condo était super Merci et j\'espère que nous aurons l\'occasion de faire affaire encore avec vous Gros merci à Lina Longpré.

Respuesta de PVRPV

Thanks for taking the time to complete the survey for your stay at Condo Loma del Mar A12. We will share your comments with the staff involved in your vacation and the owner and their property manager. We look forward in seeing you again soon in Puerto Vallarta. PVRPV TEAM

Brad , Ontario, CAN

Comments, Praise or Recommendations for the PVRPV Team:
There is a problem with ants in the unit and pieces of roofing tile where falling on the patio. Other than that, I very much enjoyed my stay. The unit was very comfortable. The frequent walk up the hill to the condo got easier with time

Respuesta de PVRPV

Thanks for taking the time to complete the survey for your stay at Condo Loma del Mar A12. We will share your comments with the staff involved in your vacation and the owner and their property manager. In the future notify us if you find ants and we already have the solution to resolve immediately. We look forward in seeing you again soon in Puerto Vallarta. PVRPV TEAM

Daniel, Nova Scotia,

Comments, Praise or Recommendations for the PVRPV Team:
We had a great stay. The pool was lovely there. The private courtyard for the area was just beautiful. The shower could use a door/small curtain as water goes everywhere.

Respuesta de PVRPV

Thanks for taking the time to complete the survey for your stay at Condo Loma del Mar A12. We will share your comments with the staff involved in your vacation and the owner and their property manager. We look forward in seeing you again soon in Puerto Vallarta. PVRPV TEAM

Andrew, Alberta, CAN

Comments, Praise or Recommendations for the PVRPV Team:
Amazing trip!! The Condo, the service, and the entire experience was perfect. Thank you PVRPV Team!!

Andrew

Respuesta de PVRPV

Thanks for taking the time to complete the survey for your stay at Condo Loma del Mar A12. We will share your comments with the staff involved in your vacation and the owner and their property manager. We look forward in seeing you again soon in Puerto Vallarta. PVRPV TEAM

Todd, Georgia, USA

Comments, Praise or Recommendations for the PVRPV Team:
The PVRPV staff is always professional and friendly. The property is great and the value was fantastic. I would for sure rent this unit again.

Respuesta de PVRPV

Thanks for taking the time to complete the survey and we are happy you enjoyed you stay at Condo Loma del Mar A12. We will share your comments with the staff involved in your vacation. We look forward in seeing you again soon in Puerto Vallarta. PVRPV TEAM

Jesus Dario , , MEX

Comments, Praise or Recommendations for the PVRPV Team:
Excellent service

Thanks!

Respuesta de PVRPV

Thanks for taking the time to complete your survey. We will share your ratings and comments with the owner and the staff involved in your vacation. We look forward in seeing you again soon in Puerto Vallarta

Mary, Alaska, USA

Comments, Praise or Recommendations for the PVRPV Team:
I would stay there again. The grounds are so beautiful with all of the well cared for mature plants. The pool was nice and the location ideal.

Respuesta de PVRPV

Thanks for taking the time to complete the survey and we are happy you enjoyed your vacation. We look forward in seeing you again soon in Puerto Vallarta. PVRPV TEAM

Len, British Columbia, CAN

Comments, Praise or Recommendations for the PVRPV Team:
This is the second time I\'ve stayed at this unit. I would stay there again in March 2015, but I believe it is already booked. The last time I stayed there and wrote a comment about my stay I mentioned that the bathroom needed some work. It is nice to see it was painted at least. It looks better. I also mentioned that the internet connection would probably offer better reception if it was located in the living room rather than the bedroom. The lamp switch on the desk in the main bedroom seems defective. I would have prefered to have more than 1 bath towel available in the suite. I did ask for another one, but it never arrived. I realize I am alone in the suite but it would be nice to be able to use a clean bath towel if one gets dirty. The drinking water was replaced promptly when the supply ran out. I enjoyed my stay....thanks, and if I have the opportunity, will stay in this unit again. Len

Respuesta de PVRPV

Thanks for your comments and suggestions. We will have our Director of Property Management investigate this to see what happen with the towels? She will send you an email. We look forward in seeing you again in Puerto Vallarta. PVRPV TEAM

Peter, California, USA

Comments, Praise or Recommendations for the PVRPV Team:
Over all very pleased. I wish the description had told me how many stairs there are in the building, there are a lot..
JP you did a good job but I wished you had showed up with enough keys for everyone on the first day, since I did email you before we arrived telling you how many we needed. You did make up for it by having a taxi big enough enough for all of us waiting when we left. Thanks again. Hope to see you next year.

Respuesta de PVRPV

Thanks for your comments and feedback. Our Concierge Manager is new and might have missed that information with the change over. I am happy he was able to make up for it with the taxi. I will have our staff update the description to show from one side of Loma del Mar there are stairs and the other side there are no stairs but rather a hill. Thanks Again and see you soon in Puerto Vallarta. PVRPV TEAM

Len, British Columbia, CAN

Comments, Praise or Recommendations for the PVRPV Team:
The condo was great...one of the nicest I've stayed in...a bit rough around the edges especially in the bathroom behind the door for instance...definitely needs some attention. The fan in the main bedroom doesn't work. This should be fixed. I believe the placement of the internet modem should be changed. I had problems with the signal when I was in the living room as the modem was in the bedroom. Change the location or add a booster in the livingroom somewhere. I did mention this issue to the fellow who checked on me at the end of week 1 (sorry I forget his name). No feedback received. Ada, the cleaning lady, was very sweet as were the rest of the staff I dealt with. Thanks for your service. Len

Respuesta de PVRPV

Thanks for taking the time to complete our survey. We will forward these comments to our Director of Operations who will respond back to the client with the resolution.

Timothy, Ohio, USA

Comments, Praise or Recommendations for the PVRPV Team:
Overall we were very happy with the property. Margarita did a great job, but there are some parts of the unit that coul use improvement (water marks on the bathroom wall and ceiling, the lighting was very dim). We also had a prblem with small ants in certain places. The only other criticism I have is with the payment system. I use only Apple computers so I had to go to a friends to complete the transaction. Have you ever considered PayPal?