V399 Penthouse 1 — Penthouse

This property is not in our inventory any more.

  • Penthouse
  • 2
  • 3
  • 4
  • 166 Square Meter/ 1786 Square Feet
  • 2011
  • 1 King - 1 Queen -
  • N/A
  • México
  • Jalisco
  • Puerto Vallarta
  • Old Town
  • 1 time per 7 day rental
  • Insurance of $ 35.00 USD to cover up to 500.00 Dollars

About V399 Penthouse 1

PVRPV Puerto Vallarta Vacations presents V399 Penthouse I situated in the V399 Condominium Building located in the heart of Puerto Vallarta s old town, Zona Romantica.

The roof-top common area is complete with a large heated infinity pool, 2 Jacuzzis, barbecue, and dining, lounging and socializing areas all with sweeping 360 views of the Bay of Banderas, the Sierra Madre Mountains and the City lights of Puerto Vallarta.

Just 3 short blocks to the Bay of Banderas, Los Muertos Beach and the "Malecon", Puerto Vallarta s famous ocean side esplanade, you will enjoy an easy walk to everything that Vallarta has to offer with no hills to climb and absolutely no need to drive or taxi. While offering seclusion and comfort, some of the surrounding attractions include gourmet restaurants, plush lounges and bars, art galleries.

From the moment you open the door you will understand why this sleek and sophisticated new Penthouse condo is quickly becoming one of the most popular vacation destinations in Zona Romantica.

V399 Penthouse 1 professionally decorated Penthouse includes a kitchen that has all top-of-the-line appliances, granite counter tops along with a large island with seating for four. All the amenities are included in this beautifully designed and appointed kitchen.

The tastefully decorated Living Room and Dining Areas are more than spacious and were designed for comfort and convenience. Large, dramatic and beautifully detailed oil paintings and charcoal drawings are artfully placed throughout the penthouse. Small mounted flat screen television with cable, DVD player, CD player is also included for your enjoyment.

As you step out onto the Terrace you will see why it was designed to take advantage of the beautiful and world renown Puerto Vallarta sunsets, the partial view of the Bay of Banderas, the Sierra Madre Mountains and Jungle view and the sparkling lights and life of this fascinating City of Puerto Vallarta.

The spacious Master bedroom includes King Size bed, private bathroom, closet, ceiling fans, air conditioning, and flat screen television with cable and DVD player and alarm clock.

The second bedroom includes Queen Size bed, private bathroom, closet, ceiling fan, air conditioning, flat screen television with cable and DVD player and alarm clock.

Views and romantic ambiance are in abundance in this spectacular vacation getaway. Why wait any longer, contact the experts at PVRPV Puerto Vallarta

Vacations today and secure your reservation at V399 Penthouse 1 today!





****************** Additional Notes ***********************

Puerto Vallarta Lifestyle

Please note Old Town/Zona Romantica is a relatively busy area within the city of Puerto Vallarta. You are in close proximity to city bus routes that offer daily service from 6 a.m. until 11 p.m., which provide easy access to downtown destinations and the surrounding areas. You are also in easy walking distance to a vibrant entertainment district in the evenings you may hear music from nearby bars and clubs, and the sounds of people enjoying these late night/early morning venues.

Puerto Vallarta is a safe, moderately large, bustling city with plenty of old world Mexican charm, with all the sights, sounds and flavors that come with that. Enjoy daily walks along the Malecon (boardwalk), visit the beach, fine galleries, amazing restaurants, outstanding stage shows and nightspots. You are just steps away from all the excitement.

Construction Notice

Puerto Vallarta has quickly become a popular vacation hot spot and is experiencing a rapid growth to keep up with the demand for rental properties and real estate opportunities. As of late 2018, there has been a noticeable increase in construction areas within the Romantic Zone. Construction usually occurs Monday to Saturday during work hours, and may cause some noise and dust. Construction may include renovations to existing units within a complex, new construction sites and road maintenance – work. Since there are numerous new and existing construction sites or renovations, it is sometimes difficult to get away from the additional noise within your unit during the day.

We encourage our guests to take advantage of the various beaches and the other parts of Puerto Vallarta and surrounding areas. For more suggestions contact our Concierge department.


CHECK IN and CHECK OUTS

CHECK IN time for all properties is 3:00pm and CHECK OUT time for all properties is 11:00am. If you require early CHECK IN or late CHECK OUT please contact your PVRPV concierge.

Please note if you require a CHECK IN or CHECK OUT before 8am or after 8pm you will incur an additional charge of $25.00 USD (tax included) or equivalent in Mexican pesos based on the exchange rate of the peso on the date of your payment, which must be paid in cash, and collected by concierge.

Remember that Puerto Vallarta is located in Central Time Zone (same as Mexico City, GMT-6).

You will be issued 1 set of keys for each person noted on the Booking Confirmation.

Important notes:

  • Cleaning Services: Our Standard Cleaning Services included are based on a minimum rental of 7 days. In the case where your rental is less than the time period indicated or you require additional services the cost per cleaning will be $25.00 *USD (tax included). This will be collected by Concierge on the day of the check in.
  • Damage insurance: Every client that makes a booking, is now required to pay an additional $35.00 *USD (tax included) which is for a non-refundable damage insurance. The $35.00 non-refundable damage insurance covers damages up to $500.00 *USD. For additional information please refer to our BOOKING CONFIRMATION POLICY.
    *USD or equivalent in Mexican pesos based on the exchange rate of the pesos on the date of your payment.

Rates

All rates are in USD, exchange rate today is: $ 20.33 MXN per USD

Rates displayed in USD, transaction will be completed the equivalent MXN pesos. Applicable taxes will be added to your total and displayed once your dates are selected.

Date Range Nightly Rate Weekly Rate Monthly Rate Minimum Stay
May 1, 2022 to October 31, 2022 $ 195.00 USD $ 1,365.00 USD $ 5,850.00 USD 3
November 1, 2022 to December 19, 2022 $ 295.00 USD $ 2,065.00 USD $ 8,850.00 USD 5
December 20, 2022 to January 3, 2023 $ 375.00 USD $ 2,625.00 USD 7
January 4, 2023 to April 1, 2023 $ 295.00 USD $ 2,065.00 USD $ 8,850.00 USD 5
April 2, 2023 to April 9, 2023 $ 375.00 USD $ 2,625.00 USD 7
April 10, 2023 to April 30, 2023 $ 295.00 USD $ 2,065.00 USD $ 8,850.00 USD 5
May 1, 2023 to October 31, 2023 $ 195.00 USD $ 1,365.00 USD $ 5,850.00 USD 3
November 1, 2023 to December 19, 2023 $ 295.00 USD $ 2,065.00 USD $ 8,850.00 USD 5
December 20, 2023 to January 3, 2024 $ 375.00 USD $ 2,625.00 USD 7
January 4, 2024 to March 23, 2024 $ 295.00 USD $ 2,065.00 USD $ 8,850.00 USD 5
March 24, 2024 to March 31, 2024 $ 375.00 USD $ 2,625.00 USD 7
April 1, 2024 to April 30, 2024 $ 295.00 USD $ 2,065.00 USD $ 8,850.00 USD 5
May 1, 2024 to October 31, 2024 $ 195.00 USD $ 1,365.00 USD $ 5,850.00 USD 3
November 1, 2024 to December 19, 2024 $ 295.00 USD $ 2,065.00 USD $ 8,850.00 USD 5
December 20, 2024 to January 3, 2025 $ 375.00 USD $ 2,625.00 USD 7

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Amenities

Most of our properties are fully equipped. Please check the amenities below

  • Air Conditioning
  • Alarm Clock
  • Balcony
  • BBQ Grill
  • Blender
  • CD Player
  • Ceiling Fans
  • City View
  • Coffee Maker
  • Cooktop
  • Dishwasher
  • Dryer
  • DVD Player
  • Elevator
  • Furnished
  • Hair Dryer
  • Internet Wireless
  • Iron
  • Ironing Board
  • Jacuzzi in Building
  • Jungle View
  • Linens
  • Microwave
  • Mountain View
  • No Kids Allowed
  • Non Smoking
  • Oven
  • Palapa
  • Parking
  • Partial Bay View
  • Patio/Deck
  • Pets Not Allowed
  • Phone
  • Pool (Heated)
  • Purified Water System
  • Refrigerator
  • Toaster
  • Towels
  • TV
  • TV (CABLE SERVICE)
  • Washer
  • Wheelchair Access

Guest Reviews

4/5.0


Comments About the Vacation Rental Unit:
I would have rated PH 1 a five except for the television's internet connection. Although the three televisions were welcomed, well placed (one in each of the two bedrooms and in the main living area) and had excellent channel selections, the slow speed of the internet connection made them unviewable because of frequent buffering. This was particularly disappointing because we had to leave this well appointed condo and go to crowded sports bars to watch any of the US football games. This buffering was so frequent, it totally interfered with our watching of ANY television programming. After several days we stopped watching the televisions except to check to see if the video connection had improved. It never did,
I would also recommend the glass doors to the two bedroom toilets be frosted to allow more privacy.
Although the housekeeper's performance was excellent, her schedule was problematic. The unit was scheduled for a cleaning twice (which was good); however, the first cleaning was scheduled only four days after our arrival. This was way too soon in our 16 day stay. Additionally she came the day prior to when we were told she would, so the unit was cleaned after we had only occupied it 3 days.
Regarding the amenities in the V399 building, the hot tub still does not get as hot as it should and the temperature of the pool was way too cold during our stay,

Hubiera calificado PH 1 a cinco excepto por la conexión a Internet de la televisión. Aunque los tres televisores fueron bienvenidos, bien ubicados (uno en cada uno de los dos dormitorios y en la sala de estar principal) y tenían excelentes selecciones de canales, la baja velocidad de la conexión a Internet hizo que no se pudieran ver debido al frecuente almacenamiento en búfer. Esto fue particularmente decepcionante porque tuvimos que dejar este condominio bien equipado e ir a bares deportivos llenos de gente para ver cualquiera de los partidos de fútbol americano. Este almacenamiento en búfer era tan frecuente que interfería totalmente con nuestra visualización de CUALQUIER programa de televisión. Después de varios días dejamos de ver la televisión salvo para comprobar si la conexión de vídeo había mejorado. nunca lo hizo,
También recomendaría que las puertas de vidrio de los baños de dos dormitorios se esmerilen para permitir más privacidad.
Aunque el desempeño del ama de llaves fue excelente, su horario era problemático. La unidad estaba programada para una limpieza dos veces (lo cual fue bueno); sin embargo, la primera limpieza se programó solo cuatro días después de nuestra llegada. Esto fue demasiado pronto en nuestra estadía de 16 días. Además, ella vino el día anterior a cuando nos dijeron que lo haría, por lo que la unidad se limpió después de que solo la hubiéramos ocupado 3 días.
Con respecto a las comodidades en el edificio V399, el jacuzzi aún no se calienta tanto como debería y la temperatura de la piscina era demasiado fría durante nuestra estadía.

Comments, Praise or Recommendations for the PVRPV Team:
The payment section of the PVRPV's website was inadequate. I tried 3 different Capital One credit cards (which don't charge foreign transaction fees) numerous times and on different days and times; each one was rejected. I called Capital One several times (including their fraud department) to determine if something was wrong. They confirmed the cards should work fine. I also used each of these 3 Capital One cards in Puerto Vallarta restaurants; they were all accepted and the charges went thru without a problem. I spoke to Eduardo about this problem and although he was very pleasant and tried to be helpful, he was unable to provide a solution. Finally, out of frustration with the payment section of PVRPV's website,I used a non-Capital One credit card. Unfortunately, it charges foreign transactions fees which resulted in my paying over $100 (US) more than I should have to make the down payment for next year. Otherwise, this website is user friendly and easy to navigate.

La sección de pago del sitio web de PVRPV era inadecuada. Probé 3 tarjetas de crédito diferentes de Capital One (que no cobran cargos por transacciones en el extranjero) varias veces y en diferentes días y horarios; cada uno fue rechazado. Llamé a Capital One varias veces (incluido su departamento de fraude) para determinar si algo andaba mal. Confirmaron que las tarjetas deberían funcionar bien. También usé cada una de estas 3 tarjetas Capital One en restaurantes de Puerto Vallarta; todos fueron aceptados y los cargos se realizaron sin problemas. Hablé con Eduardo sobre este problema y aunque fue muy agradable y trató de ser útil, no pudo brindar una solución. Finalmente, debido a la frustración con la sección de pago del sitio web de PVRPV, utilicé una tarjeta de crédito que no es de Capital One. Desafortunadamente, cobra tarifas de transacciones extranjeras que resultaron en que pagué más de $ 100 (EE. UU.) Más de lo que debería tener para hacer el pago inicial para el próximo año. De lo contrario, este sitio web es fácil de usar y fácil de navegar.

Terry, Illinois, USA – 2022-01-11 11:31:29

PVRPV Response:
Thanks for taking the time to complete the survey for your stay at V399 Penthouse 1. We will share your comments with the staff involved in your vacation and the owner and their property manager. We look forward in seeing you again soon in Puerto Vallarta. Yes we have been having difficulties with the Visa payment system. Bancomer and the Director of businesses Jose Casillas are unable to help us even with our 17 years in business with them. We are currently looking for other options and we appreciate your business. Let us help you Buy, Rent and Maintain your next vacation property. We are Puerto Vallarta.

Gracias por tomarse el tiempo de completar la encuesta sobre su estadía en V399 Penthouse 1. Compartiremos sus comentarios con el personal involucrado en sus vacaciones y con el propietario y el administrador de la propiedad. Esperamos verte pronto de nuevo en Puerto Vallarta. Sí, hemos tenido dificultades con el sistema de pago de Visa. Bancomer y el Director de Negocios José Casillas no pueden ayudarnos a continuar con nuestros 17 años de negocios con ellos. Actualmente estamos buscando otras opciones y apreciamos su negocio. Permítanos ayudarlo a comprar, alquilar y mantener su próxima propiedad de vacaciones. Somos Puerto Vallarta.

3/5.0



Comments, Praise or Recommendations for the PVRPV Team:
Paint is pealing in the master bedroom and master bath. Booked penthouse for 8 days and the maid never showed up. Remote controls for air conditioning units did not work, only one operated all the units! Inside of refrigerator was dirty. Shade in guest bedroom was broken. Jacuzzis were not working and pool was not operating properly!

La pintura está repicando en el dormitorio principal y en el baño principal. Penthouse reservado por 8 días y la camarista nunca apareció. Los controles remotos de las unidades de aire acondicionado no funcionaban, ¡solo uno operaba todas las unidades! El interior del refrigerador estaba sucio. La sombra del dormitorio de invitados estaba rota. ¡Los jacuzzis no funcionaban y la piscina no funcionaba correctamente!

Raymond, California, USA – 2021-02-08 20:03:40

PVRPV Response:
Thanks for taking the time to complete the survey for your stay at V399 Penthouse 1. We will share your comments with the staff involved in your vacation and the owner and their property manager. We look forward in seeing you again soon in Puerto Vallarta. Let us help you Buy, Rent and Maintain your next vacation property. We are Puerto Vallarta.

Gracias por tomarse el tiempo de llenar esta encuesta sobre tu estadía en V399 Penthouse 1. Compartiremos sus comentarios con el personal involucrado en sus vacaciones, propietario y administrador de la propiedad. Esperamos verlo nuevamente en Puerto Vallarta pronto. Permítanos ayudarlo a Comprar, Renta y Mantener su próxima propiedad vacacional. Nosotros somos Puerto Vallarta.

4/5.0



Comments, Praise or Recommendations for the PVRPV Team:
There were only two negatives during our stay. For a couple of days there were two leaks coming from the ceiling. However, staff took pictures and did what they could to resolve the issue. The only other problem was the video on the televisions; frequently there was a considerable amount of buffering and freezing of the picture. However, we have made a deposit to return next year (Building V399, Penthouse One).

Solo hubo dos aspectos negativos durante nuestra estancia. Durante un par de días hubo dos goteras provenientes del techo. Sin embargo, el personal tomó fotografías e hizo lo que pudo para resolver el problema. El único otro problema fue el video en los televisores; con frecuencia hubo una cantidad considerable de almacenamiento en búfer y congelación de la imagen. Sin embargo, hemos realizado un depósito para devolver el próximo año (Edificio V399, Penthouse One).

Terry , Illinois, USA – 2021-01-04 18:13:27

PVRPV Response:
Thanks for taking the time to complete the survey for your stay at V399 Penthouse 1. We will share your comments with the staff involved in your vacation and the owner and their property manager. We will follow up with the owner to ensure these things are fixed before you next visit. We do not manage this unit. We look forward in seeing you again soon in Puerto Vallarta. Let us help you Buy, Rent and Maintain your next vacation property. We are Puerto Vallarta.

Gracias por tomarse el tiempo para completar la encuesta para su estadía en V399 Penthouse 1. Compartiremos sus comentarios con el personal involucrado en sus vacaciones y el propietario y el administrador de la propiedad. Haremos un seguimiento con el propietario para asegurarnos de que estas cosas se solucionen antes de su próxima visita. Esperamos verte pronto nuevamente en Puerto Vallarta. Permítanos ayudarlo a comprar, alquilar y mantener su próxima propiedad de vacaciones. Somos Puerto Vallarta.

5/5.0



Comments, Praise or Recommendations for the PVRPV Team:
Great Service Best in Vallarta!

Scott, District of Columbia, USA – 2018-02-16 11:25:44

PVRPV Response:
Thanks for taking the time to complete the survey for your stay at V399 Penthouse 1. We will share your comments with the staff involved in your vacation and the owner and their property manager. We look forward in seeing you again soon in Puerto Vallarta. Your Vacation Experts.

5/5.0



Comments, Praise or Recommendations for the PVRPV Team:
Thanks for always taking care of my needs as I am OCD!
Agustin and Angel are the best! Thanks PVRPV
Wes

Eugene Wesley, Texas, USA – 2017-06-07 16:32:59

PVRPV Response:
Thanks for taking the time to complete the survey for your stay at V399 Penthouse 1. We will share your comments with the staff involved in your vacation and the owner and their property manager. We look forward in seeing you again soon in Puerto Vallarta. PVRPV TEAM

4/5.0



Comments, Praise or Recommendations for the PVRPV Team:
Excellent all,round service from PVRPV Rentals.
Angel was friendly, efficient and very responsive to any queries we had.
Will definitely use your company again and recommend to friends/family who wish to visit PV.
Well done and Gracias.

David , , GBR – 2016-02-02 01:26:25

PVRPV Response:
Thanks for taking the time to complete the survey for your stay at V399 Penthouse 1. We will share your comments with the staff involved in your vacation and the owner and their property manager. We look forward in seeing you again soon in Puerto Vallarta. PVRPV TEAM

5/5.0



Comments, Praise or Recommendations for the PVRPV Team:
PVRPV staff is great and always accessible when you need them. Thanks!!

Keith, Texas, USA – 2015-11-23 17:02:59

PVRPV Response:
Thanks for taking the time to complete the survey for your stay at V399 Penthouse 1. We will share your comments with the staff involved in your vacation and the owner and their property manager. We look forward in seeing you again soon in Puerto Vallarta. PVRPV TEAM

5/5.0



Comments, Praise or Recommendations for the PVRPV Team:
the only issue was the maintain of the pool the week we were there. It was not fully functional after the first few days and water was not flowing over the top. we heard it was leaking into penthouse 3. they kept saying it would be fixed and I know they were trying something one day with the filter. that would be the only issue I would say. It did not affect our stay but something to be aware of

Shane, British Columbia, CAN – 2015-05-28 03:59:22

PVRPV Response:
Thanks for taking the time to complete your survey. We will share your ratings and comments with the owner and the staff involved in your vacation. We look forward in seeing you again soon in Puerto Vallarta. PVRPV TEAM

4/5.0



Comments, Praise or Recommendations for the PVRPV Team:
Pool area on the rooftop was very crowded.

Andrew, Minnesota, USA – 2015-02-28 15:17:05

PVRPV Response:
Thanks for taking the time to complete the survey. We appreciate it and it helps us improve our service and helps the owners improves their units. We will share your survey with the staff involved as well as the owners and property managers of the unit. We look forward in seeing you again soon in Puerto Vallarta. PVRPV TEAM

5/5.0



Comments, Praise or Recommendations for the PVRPV Team:
Great property - Unit is very well equipped and maintained. Definitely would go back. Property owner checked in with us - was a nice touch.

Mark, Alberta, CAN – 2015-01-12 16:13:42

PVRPV Response:
Thanks for taking the time to complete the survey and we are happy you enjoyed your vacation. We look forward in seeing you again soon in Puerto Vallarta. PVRPV TEAM

5/5.0



Comments, Praise or Recommendations for the PVRPV Team:
Angel Cocula of PVRPV could not have been more helpful or professional. Great service from start to finish. I would highly recommend to anyone.

Blake, Wisconsin, USA – 2014-01-18 02:11:52

Property Policy

This property has its own policies, please read carefull

Condominio Vallarta 399
Rules and Regulations for Non-Owners

A. General
1. Condominio Vallarta 399, “V399”, is a private residential building and should not be construed to be a resort or hotel. The staff is not available for private or guest services during their work schedule.
2. These rules incorporate the regulations as detailed in the bylaws of V399. This document is not all inclusive. For additional information, please refer to the V399 condo regimen.
3. Noise within a unit and in the common areas, including the lobby, courtyard and terrace, must be kept to a minimum level especially between the hours of 11:00pm and 9:00am.
4. Guests must be registered at the front desk and accompanied by an occupant at all times.
5. Moral behavior and respect for others is expected at all times. Nudity and sexual exhibitionism visible to others is prohibited.
6. Smoking is not allowed in the common areas.
7. Setting glasses and all other items, which might fall off terrace railing or throwing smoking material and other items from a terrace is hazardous to the occupants below and strictly prohibited.
8. V399 is not responsible for damage or loss of personal property.

B. Non-Owner Occupancy and Registration
1. With the exception of when the owner is present, the number of non-owner occupants residing in a unit is limited to 2 adults in a studio unit; 4 adults in a one-bedroom unit; and 6 adults in a two- bedroom unit for a minimum of three consecutive nights.
2. Non-owner occupants must register with Security or the Administrator upon their arrival by providing the dates of occupancy, name, age, city and state of residence of the responsible party and the names of all other occupants. The Administrator and/or Security will deny access to the premises if these requirements are not satisfied.

C. Terrace Rules – 7th Floor
1. The terrace hours are from 8:00 am until 12:00am, Sunday through Saturday. Even though the terrace remains open until midnight, the quiet hours of 11:00pm until 9:00am must be observed.
2. Use of the pool and Jacuzzis is at one’s own risk. Jacuzzi covers must be fully removed before use and replaced afterwards. No lifeguard or attendant is on duty. Children under 12 years old must be accompanied by an adult.
3. Proper swim attire is required in the pool and Jacuzzis. Nudity is prohibited.
4. Behavior and excessive noise on the terrace that lessens the enjoyment of others in the area or disturbs the occupants of units nearby is not permitted.
5. Furniture cannot be reserved. Furniture is for use on a first come, first served basis. Furniture should not be moved around on the rocks as this causes damage to the membrane underneath.
6. Glass and other breakable objects are not allowed in or near the pool or Jacuzzis. Eating and drinking are not allowed inside the pool or Jacuzzis.
7. The BBQ area must be reserved at least 48 hours in advance through the Administrator.
8. Personal items and garbage must be removed when leaving the terrace.
9. Non-owners may host a maximum of two guests, while in attendance, in the common areas. Prior authorization is needed from Administration in order to host a larger number of guests.
10.Pets are not allowed on the terrace.
11.Any terrace/pool rules shown on terrace signage must also be complied with.

D. Parking
1. Vehicles must be parked in the designated space of the occupied condo unit and kept in operable condition.
2. Parking spaces cannot be used as storage or leased separately from the unit.
3. In case of an emergency or a vehicle is parked in an unauthorized space and the owner is unavailable, the vehicle will be towed at the owner’s expense.

E. Exterior Appearance
1. Under no circumstances can occupants take away from the uniform aesthetics of the building by hanging anything from railings, windows, balconies, and doors such as towels, lights, banners, signs or advertisements. Exterior facing curtains must be neutral in color.
2. Personal items cannot be stored in the common areas.

F. Pets
1. Pets must be on a leash and under the control at all times in the common areas. Pets are not allowed on the 7th floor terrace.
2. Pet waste must be picked up immediately and disposed of properly.
3. If the Administrator receives written complaints from three separate owners about the same pet within a 30 day period, the pet will have to leave the building.

G. Enforcement & Penalties
1. Non-owners violating the rules may incur financial penalties against the occupied unit and are subject to eviction from the building for more severe or continued violations.

PRINCIPLES used by Council and Administration for developing COVID protocols and rules

? Follow local Public Health Authority recommendations
? Demonstrate safe practices, including social distancing and mask requirements
? Ensure efficient monitoring and enforcement
? Provide for the fair and equitable enjoyment of the common space
All residents and visitors are reminded of a few COVID basics for reducing risk of transmission

• wear a face mask
• socially distance (stay at least 1.5 metres apart)
• keep your hands away from your face
• wash your hands and high-touched surfaces regularly
• stay within your bubble and keep your bubble small

Introduction of New Temporary Rules

1. Social Distancing. Furniture has been strategically placed in the Atrium and on the 7th Floor to follow health authority strategic distancing recommendations. To help ensure appropriate social distancing in the Lobby, Security will monitor activity and will control entry, as required.
2. Mandatory masks for ALL. It is mandatory to wear masks over nose and mouth, at all times, throughout the public areas of the building. Exceptions are permitted ONLY when:
a. able to maintain a safe distance of 1.5 metres from others not part of your “bubble”, AND
b. stationary (e.g. when sitting on a lounger or chair or standing at the bar area); OR
c. walking to/from the pool/jacuzzi; OR,
d. in the pool/jacuzzi
3. Registered Occupants Only in Common Gathering Areas. Only Registered, overnight Occupants are permitted to use the common gathering spaces (Level 7, Atrium) – no visitors are permitted in these areas.
4. Elevator limits. In order to maintain social distancing requirements, it is highly recommended that the elevator is only used by one “bubble” at a time.

Enforcement: Security will require any violations to be immediately remedied and the Owner of the unit will be notified by the Administrator (i.e. an official warning) and asked to reinforce the rules with the Occupants. If there are repeated violations from Occupants of the same unit, the Owner will be notified and fined – first offence $50; second offence $100; third and future offences $250.
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Temporary Changes to Existing Rules

1. Acknowledgement and Commitment. All Occupants, as represented by a Primary Occupant, are required to sign a statement indicating their understanding and commitment to the V399 Rules, including any temporary COVID-specific rules. Owners are reminded to ensure that all Occupants are aware of the rules and of this signed commitment requirement prior to their arrival to V399.
2. Pool Area Changes. Reducing the occupancy of any common area and ensuring that social distancing can be maintained is essential. Furniture is placed in a manner consistent with local recommendations. Gatherings will be restricted. Some examples of rules and reminders are:
a. All pool area rules (e.g. not moving furniture, no saving loungers for more than 20 minutes, etc.) will be strictly enforced.
b. Use of hot tub(s) is restricted to occupants of one “bubble” at a time.
c. Staying 1.5 metres apart from those outside of your “bubble”, even while in the pool, is required.
d. Administration may implement a time limit on use of the facilities, if the need arises.
3. Other 7th Floor Changes.
a. BBQ Area. To help reduce touching of surfaces and to minimize the potential for gatherings, the BBQ area is closed (as a food preparation area).
b. Cleaning by Users. Users are requested to clean loungers and chairs before and after using and are required to completely cover with a clean towel during use (please bring your own towel). Cleaning supplies will be available.
4. Changes as required. The Administrator or Security may restrict the number of people in or use of any common area, as may be required. The Administrator may change these rules as recommended by local authorities.


Inside security cameras

Some properties utilize cameras to improve security for owners, guests and staff. These cameras are generally located in areas where one would not normally have a reasonable expectation of privacy. This might include common hallways, pool and other entertainment spaces, and common laundry rooms to name some examples..

Security cameras inside vacation rentals are discouraged and considered off-limits for areas such as bedrooms, bathrooms and other areas that would be considered private.

Any cameras that are present are installed either by the building administration or unit owner and are not the property of PVRPV.

Building or Complex specific regulations for COVID19

Due to unforeseen circumstances, when or if deemed necessary to maintain healthy and safety protocols for COVID19, the building administration may introduce new guidelines for renters or common areas within the complex. Although PVRPV and team will make every effort to advise our guests of changes, we may not always be made aware of last minute changes or government guideline changes for a specific building. We cannot be liable or held responsible for these changes.

Cleaning & Maintenance

New sanitization processes and protocols have been implemented in an effort to combat COVID19. Our supplies and cleaning products are industry standards and do not pose any environmental concerns for the occupants of the unit or space.

In an effort, to maintain safe social distances for you and our team members, we will ask you to vacate your rental unit while they perform their cleaning duties. Should a major maintenance issue arise that will require our maintenance team to be in your space for a lengthy period of time, you maybe asked to leave while they complete their task. Please keep in mind, we will always do our best to accommodate a specific time or date you wish to have your rental unit cleaned, but may not be able to guarantee it. Our customer service team is here to help you facilitate any special requests you may have for cleaning or maintenance scheduling.

Cancellation Policy

At this time we do not have a specific COVID19 cancellation policy for future reservations. Our Booking Confirmation Policy would apply to all future bookings. For more details: Click here.

Puerto Vallarta is receiving guests. Some countries may offer travel advisories regarding future travel but no travel ban has been implemented. Should government changes be introduced, a policy will be implemented for those guests impacted by changes.

COVID19 Testing & Traveling

Please check with you local and federal government for regulations pertaining to your return travel.