The invisible work that ensures every guest feels right at home in Puerto Vallarta.
When guests arrive at their vacation rental, they expect a clean, comfortable, and welcoming space. But what they don’t see is the well-oiled machine working behind the scenes to deliver that 5-star experience. At PVRPV, we take pride in managing every detail—from fresh linens to flawless check-ins—so that your property is always guest-ready.
Here’s a look at the day-to-day operations that make the difference between a good stay and a great one.
1. Professional Cleaning and Quality Control
Our dedicated housekeeping teams follow hotel-grade cleaning standards, ensuring your rental is spotless after every guest. From scrubbing bathrooms to fluffing pillows, no detail is overlooked. After cleaning, supervisors perform final walkthroughs to check for damages, restock essentials, and ensure everything is in place.
We also offer deep cleaning services on a seasonal basis to maintain long-term property health.
2. Maintenance You Don’t Have to Worry About
Things break—but with PVRPV, you won’t have to stress. We have trusted in-house maintenance professionals and contractors on call for:
- Plumbing and electrical fixes
- Appliance repairs
AC and pool maintenance
Emergency response
We also perform regular preventive maintenance so small issues don’t become costly problems.
3. Guest Communication and Concierge Support
Before arrival, guests receive detailed check-in instructions and have access to our bilingual support team via phone, email, or WhatsApp. We handle:
- Early/late check-in coordination
- Transportation and arrival logistics
- Local recommendations and reservations
Our goal is to make guests feel cared for every step of the way—without owners ever lifting a finger.
4. Inventory Management and Supplies Restocking
From beach towels and water pitchers to dish soap and lightbulbs, we make sure your property stays fully stocked and well-equipped. We maintain an inventory checklist and replace worn or missing items as needed, always informing owners in their monthly reports.
This helps reduce complaints and increases guest satisfaction and reviews.
5. Transparent Reporting and Owner Peace of Mind
You’ll receive monthly updates and income statements, along with maintenance logs and inspection reports. Everything is tracked in our internal system so you always know what’s happening with your investment.
At PVRPV, we treat your property like our own—with care, respect, and a commitment to excellence.
