As we continually grow as a company, we adapt, make changes, and make improvements. Often times ideas come from you, our property owners. With that, we are happy to introduce more tailored maid service options based on your needs or the needs of your property. Deep Cleanings and Seasonal Cleanings are being introduced as new services that you can request.

 

In addition, we are introducing a new “Refresh” maid service. Oftentimes, given the amount of dust, sand, and sometimes neighboring construction dust, a rental unit, although cleaned less than 7 days ago, is not ready to receive a guest without cleaning but does not require a full cleaning. Refresh cleanings are exactly that, they are to refresh the space for an arrival. The refresh service will consist of light dusting, sweeping, and general preparation for a check-in. This service does not include making beds, laundry, and other turnaround cleaning requirements. They are for properties that have received a FULL cleaning less than 7 days prior to a guest's arrival. Sometimes a unit may require a full cleaning, instead of a refresh within that period of time. This can because of construction or heavy dust. The maid supervisor will determine whether or not it is a full cleaning or refresh based on the amount of time it takes to clean the unit due to these factors. They will not replace full cleanings during guest stays, at the time of check-in/check-out, summer cleanings or cleanings that are greater than 7 days apart.



You will not need to request “refresh” cleanings, we will schedule them as needed.

 

As for the new deep cleaning or seasonal cleanings, please email the maid supervisor team to request these services at maids@pvrpv.com and they will schedule those cleanings based on availability and timing. 

 

Please note: these types of cleanings cannot be scheduled with less than 1 week’s notice and are based on availability.


New Maid Services:

UPDATE TO PROPERTY MANAGEMENT SERVICES

EFFECTIVE FEBRUARY 1 2023

To align with the significant hike in inflation, rising costs of materials & repairs, on February 1 2023, we increased the amount in which we can use to remedy a situation or repair from $100 (or less) to $200 (or less).


Though often times small, yet required, repairs during a guest stay or deficiencies that impacts a guest are crucial and require immediate attention. In addition, by doing so, we do our best to serve you and your property well, by ensuring these types of repairs are done as quickly as possible.


Guests first, has always been at the forefront of what we do. For that reason, our guests and our owners’ guests have a high number of repeat guests. They know that PVRPV is here to not only support them at the time of making a booking but also to help ensure a smooth and worry-free stay in their short-term rental unit. 


We will continue to report and seek approval for any repairs or expense greater than $200USD. 

Great News!


The PVRPV Property Owner Portal Guide is now available for viewing or download.


This guide provides a detailed overview of the PVRPV Property Owner Portal and instructions outlining its functionality. From the basics, such as logging in or updating your contact information, to more advanced processes like viewing revenue or expense reports, this guide will ensure you are comfortable and familiar with all aspects of the Property Owner Portal.


Scroll to the bottom of this section to download or view the entire

PVRPV Property Owner Portal Guide.

ACCESSING THE MY ACCOUNT PAGE OF THE PVRPV PROPERTY OWNER PORTAL

Click Here To Login

ACCESSING EXPENSE STATEMENTS IN THE PVRPV PROPERTY OWNER PORTAL

Click below to download or view a PDF version of the

PVRPV Owner Portal guide.

DOWNLOAD / VIEW

WHO TO CONTACT?

Often times there seems to be some confusion as to who you should speak to about your property, your guests or your listing. We have broken it down below to provide you with a quick “go-to” list and a better understanding of the day to day operations.

Property Services Manager

- All property management related needed to OPERATE and maintain the property.

- Answering owners’ emails as related to the operations of the property.

- Answering the phone calls as relate to the operations of the property.

- Assigning tasks as needed to the team as related to the operations on the property.

- Oversee procurement and purchases for properties as needed 

(Replacement of items).

- EVERYTHING related the management of the property itself.

- Scheduling maintenance and / or repairs in your unit.

- Repairs.


Roberto Casasola

email: pm@pvrpv.com

office: +(52) 322.222.0638

mobile: +(52) 322.139.8365 (in the event of an emergency)

Owner Services Manager

- Setting up and maintaining the LISTINGS for rentals & property management.

- Preparing the property for the rental market.

(Scheduling photos, putting the property online, writing content, etc.)

- Updating rates as needed or as requested by the owner and make

recommendations based on the current market value.

- Training owners and staff on APP (systems, etc.).

- Answering owner emails and delegating to the appropriate team members as

appropriate.

- Answering owner phone calls.

- Overseeing all communication with owners about their property (not including

property management communications).


Sebastian Hernandez

email: properties@pvrpv.com

office: +(52) 322.222.0638

mobile: +(52) 322.157.3440 (in the event of an emergency)

Guest Services Manager

- Managing all aspects pertaining to the GUEST experience including managing the team of Vacation Experts.

- Selling Short term vacation rentals.

- Sales coaching and training about offering good service to Vacation Experts.

- Training guests and agents on APP systems, website, payment formats.

- Reviewing and approving discount requests to owners.

- Answering Guest emails and delegating as needed to the team.

- Answering Guest phone calls.

- Answering owners’ emails about Guests and delegating as needed to the team.

- Answering owners’ phone calls about guests.

- Assigning Guest bookings to Vacation Experts for check in and check outs.


Victor Lara

email: customerservice@pvrpv.com

office: +(52) 322.222.0638

mobile: +52 322.168.4260 (in the event of a guest emergency)

Maid Services Manager

- Scheduling MAID SERVICES for your property.

- Scheduling weekly Property inspections for your property.

- Scheduling deep cleaning and seasonal cleanings.

- Overseeing the cleaning & quality standards.

- Ensuring units are prepared for an arrival.

 

Hugo Jimenez

email: hugo@pvrpv.com

office: +(52) 322.222.0638

Clerk/Administration Supervisor

- Setting up, maintaining and making PAYMENTS for your property.

- Utilities, Taxes, Trust payments, HOA Fee's Payments & inquires about those

payments.

- Transfers and / or wire transfers from your Property Owners account to your

personal account.

- Withdrawals from your Property Owners account.

- Answering emails about your property expenses.

 

Alondra Ponce

email: clerk@pvrpv.com

office: +(52) 322.222.0638

Contact Us

PV Office: 322.222.0638 

Customer Service: 322.779.9353

Email: customerservice@pvrpv.com