PROPERTY POLICIES

1 . Cancellations: Unless otherwise stated, the cancellation policies are firm and as follow.
Reservations will be canceled if deposits are not received in within 7 days of initial request. Reservation payment in full 60 days prior arrival requested.
We reserve the right to treat any confirmed booking as canceled if payments schedules are not met. An extension may be requested.
If it is necessary for you to cancel, we will attempt to re-rent the property for the entire period of the original booking. If the property is fully re-rented (same dates, rates and booking agency) a refund will be made, less a cancellation charge of $500.00 USD. Partial re-rentals or rentals obtained at a lesser rate will be refunded in the amount of the re-rental, less the cancellation charge of $500.00 USD. All cancellations must be in writing.

2 Travel/Medical cancellation insurance is available, at extra cost, through our office; see Travel Guard icon at the top right of every property page. We highly suggest purchasing this protection.

All occupants must sign the condo buildings Rules & Regulations for tenants. Guests are not allowed to have Pets. All occupants must sign the condo buildings Rules & Regulations for tenants. Guests are not allowed to have Pets. Safety & Security 1. Non-owner occupants must be identified and authorized by the Owner or his personal representative prior to arrival. All persons (maximum of 8 per unit) must register with Security, the responsible party providing proof of age (minimum 25 years), address, phone number and signing that he has read and accepts the obligation for all to respect and obey the Rules and Regulation of Molino de Agua. 2. Occupancy of a unit by a non-owner will be for a minimum period of SEVEN CONSECUTIVE DAYS. 3. Each minor will be considered as one person. 4. Molino Security staff is forbidden from leaving their posts to escort non-owner occupants to their unit and are not responsible for providing guest services. 5. All occupants must have their own electronic security card to open tower security doors after 7 PM. Non-Owner occupants who lose their unit or tower security door key must obtain a replacement from the owner and/or his representative. The administration office and Security are not allowed to distribute keys at any time. 6. For security reasons entry by all persons onto the premises between 12 AM and 6 AM must be through the front gate. Guests of non-owner occupants entering between 12 AM and 6 AM must register and leave identification with Security which will be returned upon exiting the property. 7. Non-owner occupants are not allowed to have pets. 8. Parking for non-owner occupants on the premises must be in the designated space of the unit they are occupying. 9. Setting glasses and all other items, which might fall off terrace railing or throwing smoking material and other items from the terrace is hazardous to the occupants below and strictly prohibited. 10. Under no circumstances can occupants take away the uniform aesthetics of the building by leaning cushions against or hanging anything on terrace railings, including towels, clothing, lights, banner/flags or any other item. 11. In accordance with the Bylaws, noise from within a unit, including voices and music, must be kept to a minimum at all times and especially after 11 PM. Pool Rules 1. Use of the pool is at one’s own risk; no lifeguard or attendant is on duty. An adult must accompany children age 12 and younger at all times. 2. Moral behavior and respect for others at Molino De Agua is expected at all times. 3. Proper swim attire is required; nudity is never allowed. Babies must be in swim diapers and are not allowed to be nude in the pool. 4. Non-owner occupants must have authorization from the Administration and be present at the pool when having guests. 5. Lounges, chairs and umbrellas cannot be reserved; they are for use on a first come first served basis. 6. Glass and breakable objects are not allowed in the pool or on the surrounding terrace. 7. Eating is not permitted in the pool except seated at the palapa bar area. 8. Smoking is not permitted in the pool or on the surrounding terrace. 9. Pets are not allowed in the pool or on the surrounding terrace. 10. Behavior and excessive noise around the pool and all common areas that lessen the enjoyment of others in the area or disturbs the occupants of units nearby is not permitted. Earphones must be used with electronic music devices. In particular, use of the pool between the hours of 11 PM and 9 AM must be done quietly. 11. Running, diving, horseplay and use of water guns, Frisbees and hard balls is not permitted. 12. Inflatable rafts and toys must not interfere with the use of the pool by others. 13. Chairs are not permitted to be moved into the pool. 14. Washing sand from your feet before entering the pool is required; shoes cannot be worn in the pool including the shallow areas except for clean water sports shoes. 15. Personal items and garbage must be removed when leaving the pool area. 16. Exclusive use of the pool, surrounding terrace and/or garden for private parties is prohibited without prior approval of the Administration.