PROPERTY POLICIES

VERY IMPORTANT **Villa availability dates, policies and rates are subject to verification prior to a reservation confirmation and payment due to constant changes**

Deposit: A refundable security deposit of $700 is due upon reservation.

Payment Schedule: 50% of the total rental fee must be paid 5 days after the reservation has been made. The remaining 50% must be paid 60 days prior to the arrival date.

For all Christmas, New Year's, Thanksgiving, Easter, or Holiday reservations full payment is due at time of reservation.

Payment Options: Please send all checks to Hacienda Management, 712 Bancroft Rd #301, Walnut Creek, CA 94598. You can also wire money to the Villa Encantada bank account. Wiring instructions will be sent upon request. Visa and MasterCard are accepted via Pay Pal, however, there is a 3% transaction fee. A $25.00 service charge will be levied for any returned checks.

Cancellation Policy: All cancellations are subject to a US$300 cancellation fee if the deposit has been received and the rental receipt sent. The deposit (less the cancellation fee) is refundable if the cancellation is made 120 days prior to the arrival date. Cancellations made less than 120 days prior to the arrival date are refunded only if the villa is subsequently rented for the cancelled dates.

There are neither refunds nor cancellations on any Holiday rentals.

Rental Rates: Rental rates are not guaranteed and can change without notice. Your rental rate is guaranteed only when we receive the agreed upon rental rate. We reserve the right to change any rental rates at our discretion.