|
From the on-set of COVID19 in North America, the majority of all travel companies, airlines, hotels, are offering deferred travel or travel credits for future use for guests impacted by COVID19. AirBNB, VRBO and other online booking agencies are offering full refunds.
What we have been doing and will continue to do on a case by case basis, will be to implement the Unique Circumstance Policy for COVID19.
What is the Unique Circumstance Policy for COVID19 and what is the process?
- Guests submit their request for a cancellation.
- Upon review we determine if their travel is indeed impacted by COVID19.
- If the booking is greater than 60 days prior to arrival, they guest may cancel but they are encouraged to reselect dates for the future. 2021-2022
- If the booking is less than 60 days prior to arrive, the guest is reminded of the 60 day cancellation policy and are offered a chance to reselect dates in 2021, 2022 or 2023.
While we navigate the third wave, we appreciate your support, confidence and loyalty. Given that our mutual guests come from all over North America and the world, each traveller / guest is experiencing the third, and in some places the forth wave differently. Some are in modified version of a shut down, some have fallen ill with COVID19, some have lost loved ones and some for health reasons cannot travel. We are contacting each and every guest one by one. We individually review their situation with them and do our best to accommodate if we can. In cases where they are able to cancel because they are outside the 60 day cancellation policy, we do out best to rebook them for future dates to avoid a cancellation for you, our property partners.
Although, these situations maybe frustrating and unpredictable, we are looking forward to a great upcoming high season.
Based on what we are hearing in the travel industry, we believe that things are heading towards a time when COVID19 is manageable, that everyone all has adapted and learnt how to live with it in our everyday lives including travel.
|
