|
PVRPV Preparation & Reaction to COVID-19 (Coronavirus).
Updated cancellation policy
· · ·
On a case by case basis, guests can submit their request for a cancellation. Upon review, if it is deemed necessary, we will extend a “credit note”. The credit note will be for the amount already paid towards their booking. The credit note will only be redeemable to the same property they originally booked. The credit note value will be the same value as the original booking amount. It will be a credit towards a new booking to be used before December 31 2020. If the new booking is at a higher rate, the credit from the original booking will be applied and the guest will pay the difference.
We will issue Travel Credits under the following circumstances:
- If it is deemed they are travelling from an area greatly impacted by coronavirus
- A doctor deems travel would be unsafe for the guest
- The CDC, World Health Organization or Country specific organization deems travel to or from an area unsafe
This is not the first time the travel industry has been impacted by this sort of situation. Companies that gained and retained customers were those that worked with their guests through these difficult types of situations.
Thank you for cooperation.
IF YOU HAVE ANY QUESTIONS OR CONCERNS PLEASE EMAIL:
gustavo@pvrpv.com
|
